Gosamara Apartments Terms & Conditions

All apartments are considered “family & couples friendly” with a “No Party” policy, whereby group bookings are not accepted without the prior consent of management.

Deposit and Final Payment

On booking, a valid credit card number is required. No deposit is taken at the time of booking, but full payment will be taken (7)days prior to your arrival or (14) days in peak period times (Dec - Jan) & Easter school holidays. It is free of charge to cancel your booking up until that time. Once payment is taken there are no refunds but dates may be transfered at the discreation of management.

The tariff stated on the final letter of confirmation will be considered the agreed tariff & negate any previous quotes. For the dispute of any considered inaccuracies, a cooling-off period of 24 hours will apply from the date the confirmation letter is emailed.

We accept Master Card and Visa or direct debit, please note we do not accept American Express or Diners.

Cancellations and Refunds

Cancellation of “Peak, Holiday Seasons & Festivals and weekend” bookings will forfeit the full confirmed tariff if cancelled within 14 days of arrival, these bookings are non-transferable.

The resorts COVID cancellation policies apply to all bookings; typically allowing a cancellation to be made 7 days prior to arrival without penalty, 14 days in peak period times. We suggest all guests take out travel insurance so you dont encounter any disappointments if your holiday is interrupted.

Early Departure

No refunds will be given on Early Departure.

Check-in, Check-out

Check in is after 3:00pm
Check out is strictly 10am (Late check-outs can be considered if required. please contact management if you would like to request)

Keys

Keys that are not returned will be charged to the credit card supplied, at $80.00 each key.

Pets

Although much loved, pets are not permitted within the complex.

Cleaning

Apartments must be left in a relatively clean & tidy condition on departure, to avoid additional cleaning charges. Any charges will be applied per hour (whole hours) at managements current standard rate. If the apartment is deemed “un-rentable” for any fair reason a standard nights accommodation may be charged to the credit card provided.

Smoking

All apartments are non-smoking inside, ashtrays are provided for outside use only. Any traces of residual smoke inside, or reminisce of butts outside will incur an additional cleaning charge of $300, and any additional costs of cleaning soft furnishings may be added as deemed necessary by management.

Behaviour & Additional Charges

Management reserves the right to evict any person/s from the premises immediately and without notice, or refund for any disturbances or unruly behaviour causing disruption to other guests.

Management also reserves the right to charge guest for the following, but not restricted to, all damages and breakages, lost keys, missing items, late departure, extra cleaning, and unpaid expenses. Any additional charges will automatically be charged to the credit card provided on booking, following at least one attempt to contact the credit card holder.

Only the designated person/s at the time of check-in, are permitted to stay in the apartment/s, any additions to this may be charged the average nightly rate for the duration of the booking, and all occupants may be required to leave the premises.

Changes & Interpretation

We will not be responsible for any interpretation or misunderstanding about the premises booked and our cancellation policy will apply. Terms & Conditions are subject to change without notification.

While individual Apartments can be booked and all efforts of management will be made to maintain the booking for the apartment chosen, management do not guarantee the allocation of any apartment.